Returns and exchanges are accepted within the next 7 days of receiving the piece.
Shipping costs for return and changes will be paid by the customer.
Order cancellations are not accepted once the parcel is shipped.
How to return a purchase
If you would like to return your online purchase for any reason, please contact us at info@caterinaroma.com
Please pack the piece with care, using the same packaging material with which you received the piece, contract an insurance shipment and send us the tracking number. We recommend to contract the shipping service through www.packlink.com. Once we receive the items in perfect condition, we’ll send the refund. We are unable to refund any shipping charges for items returned. Your own return postage costs are not refundable. We are not liable for the loss of breakage of items being returned. Still, we’ll do everything we can to help you deal with the insurance company, so they make the refund, if that’s the case.